Inspiron Laptop Replacement

It would be remiss of me not to mention something about the young gentleman ( Mr A) who handled my complaint  that finally lead to its replacement . It wasn't an easy task for him to handle my call on that fateful morning  for I was boiling mad with  the  unit .  The laptop that boasts of some new Intel Processor (i7)  and 1 TB harddisk plus .........   It had a ultra slow start that the  lady proprietor dismissed as normal  of Dell computers ( who also claimed that Asus is even worse off ) .Mind you , the hard disk was replaced  and then the mother board . The much awaited -for  laptop  couldnt be used by my son few weeks after purchase  because it spent most of the time in the shop . It was sent back to the shop 2 times , about a week  for each of the times ! Mr A  spent more than an hour on the phone with me   for I refused to put down . There were tag numbers that I have to provide before Dell could track my unit  but  I didn't have the information  . I made it very clear to Mr A  that I didn't want to spend another 1 hour repeating the same story  to a new person on a toll-free number , that is if I dialled again . enough is enough !  I already repeated the " story " to the technicians in the shop that I purchased the unit  umpteen times before I chose to launch a complaint direct with Dell .

 Let me get back to Mr A  -  I regard him to be a very professional  and loyal staff of the  Dell  tech support team . With me rattling off my grievances , he  responded to all of them with much patience and tact  , and at the same time guarding the SOP  of Dell . My parting words to him were - I wanted him to make sure that our long conversation is heard by Dell  and I also wanted Dell Customer Service to give me a Yes or No answer about whether  i am deserving of a replacement unit . . I  assured Mr A  that whatever the outcome was , I  thought he had done a great Job being  patient with me . And I gave him 1 week !

And Mr A called me before the 1 week was up , he said that my case was brought to the attention of the concerned department  and one thing led to another and finally the replacement unit arrived last evening .

In between all those times ,Mr A made special effort to contact me . He asked if the  I have received emails from the customer service department  , if I have replied  and ..........    If i have received information about delivery ... and up to yesterday  --- he asked if the unit has been received .  Thank you , Mr A  - you are one  invaluable asset to Dell . Through you , Dell Tech Support has been bridged closely with  the client and you gave a very personal touch to it . Honestly , the concern you have shown is sufficient . I would have thanked you just as well even if I have not received a replacement - jokes aside !

Replacement Dell laptop - Inspiron 15R special Edition .

The replacement for the  faulty Dell was finally delivered to my doorstep , courtesy of Dell . Thanks a million , Dell Asia Pacific ,  for settling the matter amicably and expediently .

Honestly , I am still disappointed with the "starting time" performance, it takes longer than my 3 year old Compaq . This edition boasts of 3rd generation Intel Core i7 processor ! But then again ,  I have not explored sufficiently  to comment on performance in other  areas , which I genuinely hope will be more superior . Our family holds 6 active Dell laptops ( almost same no of  inactive ones)  and  that speaks  a lot  of  our trust in the  Global Brand .  

Learning in progress

These are some of the  Latin words  that I revise today , after lunch .

per diem	per day, is used in English to mean by the day, per day, reckoned on a daily basis, or paid by the day.
	·         Members receive a per diem for attending board meetings. ( daily payment , stipend ) ·         Maybe the Board  needs to cut back, do an honest day’s work and cut back on their per diem pay too. ( daily )

per se	in itself, by itself, of itself, or intrinsically.
	·         Studies conclude that bed-sharing per se does not put infants at risk. ·         Wwhile poverty, per se, does not make you more at risk of becoming infected, it is certainly not helpful …

tete-a-tete	head to head;  a private conversation between two people,   involving two people conversing in private , done in private between two people.
	·         They had a long tete-a-tete ·         Both of us are in Twitter tete-a-tete ·         A fascinating tete-a-tete lies ahead for the  contenders Sarah  and Rebecca .

persona non grata	Literally, person not welcome, ; fully unacceptable or unwelcome
	·         He was twice banned from India and on occasion declared persona non grata by both China and Nepal. ·         Despite the furore that lead to him being persona non grata at Cannes earlier this year, she  is still a hit with Europe’s film judges.

Bona fide	(made or carried out in good faith  ; real or genuine. Bona fides, with the s at the end, is a noun meaning (1) good faith, (2) credentials, or (3) information that establishes a person’s reputation or credentials.
	·         They are bona fide celebrities ·         Kim is a bona fide mogul worth billions . ·         The German Board game has become a bona fide social phenomenon ·         The Liberal party must earn its modern economic bona fides and not rest on past laurels.

My God , Pepi grows fast !

One thing  we can all agree with , puppies are cute . Who can resist the adorable faces ? But cute , cuddly puppy stage does not last long . They are cute only when they are little .

Pepi prefers the human space , sharing our living room

Posing with our new flower stand

favorite pillow

With all the good food fed to Pepi , I am afraid she is  growing too fast  - too big to be cute any more very soon !